Terms and Conditions

Effective Date: 15 August 2024

Introduction

Welcome to Drivetime Driving School ("we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website Drivetime Driving School (the "Website") and our services, including the purchase of driver training and driving lessons. By accessing or using our Website or services, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using our Website or services.

  1. Acceptance of Terms

By accessing our Website or purchasing our services, you agree to be bound by these Terms, our Privacy Policy, and any other policies or notices that we may post on our Website. If you do not agree with these Terms, you should not use our Website or services.

  1. Services Offered

Drivetime Driving School provides driver training and driving lessons (the "Services"). We offer various packages and pricing options, which are detailed on our Website. The specific terms of each package will be provided at the time of booking.

  1. Eligibility

To use our Services, you must be at least 16 years old and hold a valid learner's permit or driver's license, as required by the laws of New South Wales, Australia. By booking a lesson, you represent that you meet these eligibility requirements.

  1. Booking and Payments
  • Booking: Lessons can be booked by phone, or via email. All bookings are subject to availability.
  • Payments: Payment must be made at the time of the lesson or unless otherwise agreed. We accept major credit/debit cards and other payment methods as indicated on our Website. All prices are listed in Australian Dollars (AUD).
  1. Cancellations and Refunds
  • Cancellations by You: You may cancel or reschedule a lesson by providing at least 24 hours' notice. Cancellations made with less than 24 hours' notice may result in a cancellation fee.
  • Cancellations by Us: We reserve the right to cancel or reschedule lessons due to unforeseen circumstances. In such cases, we will provide as much notice as possible and offer an alternative time or a full refund.
  • Refunds: Refunds will be processed in accordance with our Refund Policy, which can be found on our Website. Please note that certain promotional packages may be non-refundable.
  1. Your Responsibilities
  • Compliance with Laws: You must comply with all applicable laws and regulations, including road safety and traffic laws, during your lessons.
  • Condition of Your Vehicle: If you choose to use your own vehicle for lessons, it must be roadworthy, registered, and insured. You are responsible for any damage to your vehicle or third-party vehicles during the lesson.
  • Conduct: You must behave respectfully towards our instructors and other road users. We reserve the right to terminate a lesson if you engage in unsafe or inappropriate behaviour.
  1. Limitation of Liability

To the maximum extent permitted by law, Drivetime Driving School will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services or Website, including but not limited to personal injury, property damage, or loss of profits.

Our total liability to you for any claims arising from or related to our Services or these Terms shall not exceed the amount you paid for the Services in question.

  1. Intellectual Property

All content on our Website, including text, images, logos, and trademarks, is the intellectual property of Drivetime Driving School or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on our Website without our express written permission.

  1. Privacy

Your use of our Website and Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our Website, you consent to our data practices as described in the Privacy Policy.

  1. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website or Services after any such changes constitutes your acceptance of the new Terms.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or related to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

  1. Contact Information

If you have any questions or concerns about these Terms or our Services, please contact us at:

Drivetime Driving School
Email: drivetimedrive@gmial.com
Address: Wollongong, NSW, Australia

 

 Privacy Policy

Effective Date: 15 August 2024

Introduction

Welcome to Drivetime Driving School ("we," "our," "us"). We are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, Drivetime Driving School, or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Data Controller

Drivetime Driving School Address: Wollongong Email: drivetimedrive@gmail.com

  1. Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Billing Information: Payment details, including credit/debit card information.
  • Technical Data: IP address, browser type, operating system, and other technical data collected automatically when you visit our website.
  • Usage Data: Information about how you use our website and services, including pages viewed and time spent on the site.
  • Communications Data: Records of your communications with us, including emails and phone calls.
  1. How We Use Your Data

We use your personal data for the following purposes:

  • Provision of Services: To provide you with driver training and driving lessons.
  • Payment Processing: To process payments for our services.
  • Customer Support: To respond to your inquiries and provide customer support.
  • Marketing: To send you promotional materials, newsletters, and other information about our services, subject to your consent.
  • Website Improvement: To analyse website usage and improve the functionality and user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.
  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary for the performance of a contract with you, such as providing driving lessons.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and marketing.
  • Consent: Where required by law, we obtain your consent to process your personal data for specific purposes, such as marketing communications.
  • Legal Obligation: Processing is necessary to comply with a legal obligation.
  1. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors and IT support.
  • Legal Authorities: Law enforcement or other government authorities if required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner.
  1. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure that it is protected by appropriate safeguards, such as standard contractual clauses.

  1. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. We may also retain data for a longer period if required by law.

  1. Your Rights

Under the GDPR, you have the following rights:

  • Access: The right to request access to your personal data.
  • Rectification: The right to request correction of inaccurate or incomplete data.
  • Erasure: The right to request deletion of your data, subject to certain conditions.
  • Restriction: The right to request a restriction on the processing of your data.
  • Objection: The right to object to the processing of your data, particularly for direct marketing.
  • Data Portability: The right to request the transfer of your data to another organization.
  • Withdrawal of Consent: The right to withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at drivetimedrive@gmial.com.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information on how we use cookies, please refer to our Cookie Policy.

  1. Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Drivetime Driving School
Email: drivetimedrive@gmail.com
Address: Wollongong NSW Australia

Refunds & Returns Policy

Effective Date: 15 August 2024

At Drivetime Driving School, we are committed to providing a positive experience for all our customers. We understand that sometimes plans change or you may not be fully satisfied with our services. This Refunds & Returns Policy explains the process, conditions, and timeframes for requesting refunds for our driving lessons.

  1. Refund Eligibility

We offer refunds under the following conditions:

  • Unused Lessons: If you have pre-paid for a package of driving lessons and wish to cancel before any lessons have been taken, you are eligible for a full refund of the unused portion.
  • Partially Used Packages: If you have started but not completed a package of lessons, you may request a refund for the unused lessons.
  • Promotional Packages: Certain promotional or discounted packages may be non-refundable. Please refer to the specific terms of the promotion at the time of purchase.
  1. Refund Process

To initiate a refund, please follow these steps:

  • Contact Us: Email us at drivetimedrive@gmail.com with your name, booking details, and the reason for your refund request.
  • Refund Approval: We will review your request and notify you within 5 business days whether your refund has been approved or if additional information is needed.
  • Refund Processing: Once approved, refunds will be processed within 10 business days. The funds will be returned to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  1. Cancellations and Rescheduling
  • 24-Hour Cancellation Policy: If you need to cancel or reschedule a lesson, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equivalent to the cost of the lesson.
  • No-Show Policy: If you fail to attend a scheduled lesson without prior notice, the lesson fee will be forfeited, and no refund will be issued.
  1. Fees and Costs
  • Cancellation Fee: As mentioned, cancellations made with less than 24 hours' notice may incur a cancellation fee. This fee is designed to cover the cost of the instructor’s time and the loss of a booking slot.
  • Refund Processing Fee: We do not charge any additional fees for processing refunds unless specified at the time of purchase for specific packages.
  1. Non-Refundable Services

The following services are non-refundable:

  • Completed Lessons: Once a lesson has been completed, it is non-refundable.
  • Gift Vouchers: Gift vouchers are non-refundable but may be transferable, subject to our approval.
  1. Contact Information

If you have any questions or need assistance with a refund or return, please contact our customer support team:

Drivetime Driving School
Email: drivetimedrive@gmail.com
Address: Wollongong, NSW, Australia

Our team is here to help you with any concerns and to ensure your experience with Drivetime Driving School is satisfactory.

  1. Changes to This Policy

We may update this Refunds & Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our refund and return practices.